Information = Knowledge = Sense-Making   1 comment


Sense-Making organizes information overload, let’s see what I mean below:

Did you know that change and Sense-Making seem to go hand in hand?

Brenda Devin remarked that it is through sense-making that we combine elements of time, space, and movement that results in a gap (para. 45). Notice the movement of the user as the author commented, “The Sense-Making assumptions are implemented through a core methodological metaphor that pictures the person as moving through time-space, bridging gaps, and moving on” (45).

Sense-making is a tool used to make something sensible. We see designs everyday on cereal boxes,

in business and

even in

advertisements for cell phones.

The designers have researched the audience and their needs and are passing on specific information to the user. According to Brenda Devin, “Information, no matter what it is called – data, knowledge, or fact, song, story or metaphor – has always been designed” (36).

What is information?

1. …describes an ordered reality.

2) …describes and ordered reality but can be “found” only be those with proper observing skills and technologies.

3) …describes an ordered reality that varies across time and space.

4) …describes an ordered reality that varies from culture to culture.

5) …describes an ordered reality that varies from person to person.

6) …is an instrument of power imposed in discourse on those without power.

7) …imposes order on a chaotic reality (37).

It is because of the vast amount of information given and received on a daily basis that there is a need to prevent information overload. This is where sense-making comes into play. By extracting pieces of information that seem relevant according to the context, organization and structure is created. Omitola et al. stated, “Information is being generated at such a prodigious rate that the challenge now is sense-making, how do we curate information, version it, maintain it, index it, search it, query it, retrieve it, and re-use it, thereby helping people discover relevant content.” If you really think about it, sense-making is based on our expectations about people, and what is important to society.

Works cited

Dervin, Brenda. Information Design. Ed. Jacobson, R. Cambridge: The MIT Press, 2000.

Omitola, Tope, Ian C. Millard, Hugh Glaser, Nicholas Gibbins, and Nigel Shadbolt. Information to Sense-Making: Fetching and Querying Semantic Repositories. (n.d.) 05 Apr. 2012 http://eprints.soton.ac.uk/271416/1/Omitola_KES_2010.pdf.

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One response to “Information = Knowledge = Sense-Making

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  1. Thanks for your feedback, I guess you never make a mistake…

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